CRMIP Call Center IPPBX product has PBX Edition, Standard Edition and Call Center Edition. You can free download anyone of these editions with unlimited licenses (accounts), that is to say you can apply many licenses that you need. If you need us to support, you can only pay the support fees, the detailed information as follows.
| Features | PBX Edition | ||
| Standard Edition | Call Center Edition | ||
| 1 Hours Support | USD $60 | USD $80 | USD $100 |
| 5 Hours Support | USD $270 | USD $360 | USD $450 |
| 10 Hours Support | USD $480 | USD $640 | USD $800 |
| Period of Validity | one year | one year | one year |
| Phone Support | √ | √ | √ |
| Chat Support | √ | √ | √ |
| Email Support | √ | √ | √ |
| Remote Troubleshooting | √ | √ | √ |
| Attention hours | 8x5 | 8x5 | 8x5 |
| Initial Response Time | 4 hours | 4 hours | 4 hours |
| Priority over standard hourly based support | √ | √ | √ |
| Attention on Holidays | √ | √ | √ |
| Supported Language | English/Chinese | ||
| Annual Subscription | Buy | Buy | Buy |
However these three editions also have different functions, the below is the simple comparison.
To see a complete list of features click here
| Functions Module | PBX Edition | ||
| Standard Edition | Call Center Edition | ||
| Basic Functions | |||
| Recording, Monitor,Whisper,Three-way Calling and IVR | √ | √ | √ |
| Advanced IVR | × | × | √ |
| Integrate with the Third Party Business System Port | × | √ | √ |
| Queue | × | × | √ |
| CRMIP Client (VIM) | |||
| Personal Operating Console | × | √ | √ |
| User Extension Window | × | √ | √ |
| User Extension Window | × | × | √ |
| Screen Popup | × | √ | √ |
| Click to Take Number | × | √ | √ |
| Soft Phone Settings | × | √ | √ |
| Call Master | × | √ | √ |
| Value-added Functions(Extra Charge) | |||
| QC Module | × | × | √ |
| Media Recognition System | × | × | √ |
| Auto-play Voice and Queue Distributes Outbound | × | × | √ |
| Task Quota Outbound | × | × | √ |
| Click Rechecking Outbound | × | × | √ |
| Distribute Monitor in one Screen | × | × | √ |
| Numbers Hide | × | × | √ |
Based on the basic functions, CRMIP call center IPPBX also has some powerful value-added functions to meet enterprises more requirements.
| License Interval Numbers (U.P.:Per User) | Different Modules License Price (U.P.:USD/User) | Buy | ||
| QC Module | Click Rechecking Outbound | Media Recognition System | ||
| 10≤S＜20 | 96.00 | 80.00 | 80.00 | Buy |
| 20≤S＜30 | 72.00 | 60.00 | 60.00 | Buy |
| 30≤S＜50 | 63.00 | 53.00 | 53.00 | Buy |
| 50≤S＜100 | 48.00 | 40.00 | 40.00 | Buy |
| 100≤S＜300 | 39.00 | 32.00 | 32.00 | Buy |
| 300≤S | 32.00 | 27.00 | 27.00 | Buy |
| License Interval Numbers (U.P.:Per Sim) | Different Modules License Price (U.P.:USD/Sim) | Buy | |
| Auto-play Voice and Queue Distributes Outbound | Task Quota Outbound | ||
| 4≤S＜8 | 96.00 | 96.00 | Buy |
| 8≤S＜16 | 84.00 | 84.00 | Buy |
| 16≤S＜32 | 80.00 | 80.00 | Buy |
| 32≤S＜64 | 72.00 | 72.00 | Buy |
| 64≤S＜128 | 67.00 | 67.00 | Buy |
| 128≤S | 64.00 | 64.00 | Buy |
| License Interval Numbers (U.P.:Per User) | Different Modules License Price (U.P.:USD/User) | Buy | |
| Numbers Hide | Advanced IVR | ||
| 4≤S＜8 | 80.00 | 96.00 | Buy |
| 8≤S＜16 | 60.00 | 84.00 | Buy |
| 16≤S＜32 | 53.00 | 80.00 | Buy |
| 32≤S＜64 | 40.00 | 72.00 | Buy |
| 64≤S＜128 | 32.00 | 67.00 | Buy |
| 128≤S | 27.00 | 64.00 | Buy |
If you need to have second development, we can discuss the development price according to the difficult of development. We own powerful and professional R&D department, our team of engineers are poised to help. Let us create a communication system for you that is as unique as your business.
If you choose using IP phone solution, you can choose the follow hardware package, among the server is CRMIP server and the VOIP gateway is New Rock gateways
| Server+FXO | |||
| Hardware(CRMIP S1 Sever+VOIP Gateway) | Discription | Price(U.P.:USD) | Buy |
| CRMIP S1+MX8-4FXO | 4FXS,Support SIP、MGCP Protocol | 622.00 | Buy |
| CRMIP S1+MX8-8FXO | 8FXO, Support SIP、MGCP Protocol | 734.00 | Buy |
| CRMIP S1+MX51-16FXO | 16FXO, Support SIP、MGCP Protocol | 1254.00 | Buy |
| CRMIP S1+MX120-24FXO-C-1U | 24FXO, 24 Concurrency | 1530.00 | Buy |
| CRMIP S1+MX120-32FXO-C-1U | 32FXO, 24 Concurrency | 1679.00 | Buy |
If you choose using analog phone solution, you can choose the follow FXS VOIP gateways except purchasing the above server and FXO VOIP gateways.
| VOIP Gateway--FXS | |||
| Hardware(VOIP Gateway--FXS) | Discription | Price(U.P.:USD) | Buy |
| MX8-4S | 4FXS, Support SIP、MGCP Protocol； | 170.00 | Buy |
| MX8-8S | 8FXO, Support SIP、MGCP Protocol | 263.00 | Buy |
| MX60-16S | 16FXS, Support SIP、MGCP Protocol、16 Concurrency | 516.00 | Buy |
| MX60-24S | 24FXS, Support SIP、MGCP Protocol；24 Concurrency | 723.00 | Buy |
| MX60-32S | 32FXS, Support SIP、MGCP Protocol；32 Concurrency | 925.00 | Buy |
| MX120-72S-E | 72FXS、72 Concurrency | 1915.00 | Buy |
| MX120-96S-F | 96FXS、96 Concurrency | 2340.00 | Buy |
The server only support FXO gateway; doesn`t support FXS gateway.
| CRMIP Sever | |||
| Product NO. | Discription | Price(U.P.:USD) | Buy |
| CRMIP S1 | Intel Dual Core Processor?? RAM 2GB Hard Disk 500GB SATA 7.2K RPM |
397.00 | Buy |
| IP Phone | ||
| Product NO. | Price(U.P.:USD) | Buy |
| Grandstream GXP1400 | 51.00 | Buy |
| Grandstream GXP1405 | 64.00 | Buy |
| Yealink SIP-T20P | 62.00 | Buy |
| Yealink SIP-T22P | 83.00 | Buy |
| Sangoma Analog Card | |||
| Product No. | Discription | Price(U.P.:USD) | Buy |
| A20002(E) | 4 FXO analog card | 327.00 | Buy |
| A20002D(E) | 4 FXO analog card w/ EC HW | 575.00 | Buy |
| A40004(E) | 8 FXO analog card | 615.00 | Buy |
| A40004D(E) | 8 FXO analog card w/ EC HW | 905.00 | Buy |
| A40006(E) | 12 FXO analog card | 789.00 | Buy |
| A40006D(E) | 12 FXO analog card w/ EC HW | 1077.00 | Buy |
| Digium Analog Card | |||
| Product No. | Discription | Price(U.P.:USD) | Buy |
| TDM 404B-4FXO | Digium TDM404B Motherboard Interface: PCI 4 FXO Port SIP IAX H.323 No Hardware Echo Cancellation |
390.00 | Buy |
| TDM 404E-4FXO | Digium TDM404E Motherboard Interface: PCI 4 FXO Ports SIP IAX H.323 Includes Hardware Echo Cancellation |
651.00 | Buy |
| AEX404B-4FXO | Digium AEX404B Motherboard Interface: PCI Express 4 FXO Port SIP IAX H.323 Does Not Include Hardware Echo Cancellation |
463.00 | Buy |
| AEX404E-4FXO | Digium AEX404E Motherboard Interface: PCI Express 4 FXO Port SIP IAX H.323 Includes Hardware Echo Cancellation |
724.00 | Buy |
| AEX808B-8FXO | Digium AEX808B Motherboard Interface: PCI Express 8 FXO Ports No Echo Cancellation |
739.00 | Buy |
| AEX808E-8FXO | Digium AEX808E Motherboard Interface: PCI Express 8 FXO Ports Includes Echo Cancellation |
1000.00 | Buy |
| AEX2403BF-12FXO | Digium AEX2403BF Motherboard Interface: PCI Express 12 FXO Ports No Echo Cancellation |
984.00 | Buy |
| AEX2403EF-12FXO | Digium AEX2403EF Motherboard Interface: PCI Express 12 FXO Ports Includes Echo Cancellation |
1245.00 | Buy |
| AEX2404BF-16FXO | Digium AEX2404BF Motherboard Interface: PCI Express 16 FXO Ports No Echo Cancellation |
1178.00 | Buy |
| AEX2404EF-16FXO | Digium AEX2404EF Motherboard Interface: PCI Express 16FXO Ports Includes Echo Cancellation |
1439.00 | Buy |
| AEX2405BF-20FXO | Digium AEX2405BF Motherboard Interface: PCI Express 20 FXO Ports No Echo Cancellation |
1373.00 | Buy |
| AEX2405EF-20FXO | Digium AEX2405EF Motherboard Interface: PCI Express 20FXO Ports Includes Echo Cancellation |
1634.00 | Buy |
| AEX2406BF-24FXO | Digium AEX2406BF Motherboard Interface: PCI Express 24 FXO Ports No Echo Cancellation |
1567.00 | Buy |
| AEX2406EF-24FXO | Digium AEX2406EF Motherboard Interface: PCI Express 24FXO Ports Includes Echo Cancellation |
1828.00 | Buy |
| Product Item | Price(U.P.:USD) | Buy |
| Twenty-four (24) port RJ-11 Nineteen (19) Inch rack mount patch panel for 24 por | 253.00 | Buy |
| Twenty-four (24) port RJ-11 breakout box for Twenty-four (24) port analog cards | 341.00 | Buy |
| Six (6) Foot 50-pin Male-to-Female cable for Twenty-Four (24) port analog cards | 77.00 | Buy |
Remark
If you have bought our card, VOIP Gateway or server we list, we can free of charge providing initialization configuration.
Supported Hardware
> IP Phone: we support all series of Grandstream and Yealink IP phones or Asterisk Products
> Card and VOIP Gateway: we support Sangoma, Digium and New Rock gateways, while the other cards or VOIP Gateways must be certificated by us.
Only buy server is for the clients who don`t need to connect with card or gateway, this kind of clients can purchase IP phone and provide the account number and password of VIOP to us, after we configure, we will send to you.
Customer can purchase all series of Digium and Sangoma Products from us, but we don`t support retail, the customer must purchase our PBX server and commercial edition software together. We can support preliminary implementation for the customers who purchase one set of our products.