IVR means Voice Response System, IVR auto attendant is a interactive voice response system that is researched and developed by IPVOX International Group Limited, it can provide professional and flexible interactive voice response service for users and provide menu navigation function when has incoming calls. In order to satisfy different company needs, IPVOX International divides it into two parts: Basic IVR and Advanced IVR. The feature of Advanced IVR has powerful intelligent programming process that inserts into the system. Customers can visit it anywhere and anytime, automation information service and coordinate user to operate so that can save a lot of cost, ease agents burden and improve service quality at the same time.

IPVOX IVR system applies to many industries, the application list as follows:

 Bank: account balance search, consumption details, revise password, transfer accounts, etc.
 Insurance Company: insure information search, compensate information, beneficiary information, ID card application, policy application, consultation, etc.
 Freight and Express Company: information consult, shipping tracks, arrival date inquires, place of arrival inquires, etc.
 Medicine Organization: certification, claim, compensate information, etc.
 Airline: departure/ arrival time inquires, fixed customer information, book the tickets information, intelligent calls processing, seat reservation confirms, auto cancel airline notice, cargo supervision, brochure issues, etc.
 Security Company: stock phone exchange commission, share price inquires, issue new shares, stock comments, the latest quotation notice, etc.
 Telecom: special telecom service, sales promote inquires, cost inquires, change name/ address, operation branches inquires, etc.
 Others: government organization, outsourcing service, higher education, other governments/ public utilities, etc.

 Basic IVR is a basic business function in IPVOX International IVR system, including time, area judgment, voice plays, calls intelligent transfer, etc.

IVR of Time Bucket

IPVOX International IVR system can offer 7*24h service, it can have different process settings according to different time bucket incoming calls, and can custom set for work time and non-work time to avoid nobody answering in non-word time and holiday, reduce the rate of un-answering for customers、 complaint calls and increase the reputation of providing 24 hours service.

IVR of Area Judgment

IPVOX International IVR can choose the custom processing flow for different area calls according to different area inbound calls number to enhance the calls processing accuracy, so that the enterprise can have target to handle the calls.

IVR Menu

IPVOX International IVR System menu can directly skip the process by entering key or extension. IPVOX International IVR System helps enterprises to finish IVR process design through the settings of graphical processing structure steps.

Background Music and Play Voice

IPVOX International IVR can support customer to custom the system background music and play voice files to incoming customers.

Interactive Transfer

IPVOX International IVR system interactive transfer means the call can be transferred by many times, for example, external line calls a certain agent directly, if this agent is nobody answered, can select a process way of nobody answered for this agent.

Intelligent Outward Transfer

IPVOX International IVR System outward transfer has solved the problem that not available when personal extension is not in the company, so that it can transfer the phone to your cell phone directly.

Convenient drag and drop to configure

IPVOX International IVR System offers the graphic generator of auto-answer process. Customers can record voice prompt and response content and generate various response processes in graphic generator according their requirements. IPVOX International insists on humanization operation features and set convenient drag