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CRMIP Client(VIM)
To achieve monitoring and controlling all system calls through installing client (VIM) in your computer. At first, VIM is a platform that monitors all inner extensions through different colors and standard to see each extension status, for example no one on the seat, agent calls out, outbound duration, outbound number, outbound number city, call in, inner call, etc. You can visual to see whether the extension is busy to avoid missing call for the reception. On the other hand, VIM is a control platform for all inner extensions of the enterprises; user can directly transfer the call to other extensions or replace to answer free extension, monitor, whisper, three way calling, intrusion, etc., and all of these operations only click, double-click and drag & drop to finish.
CRMIP Free Edition Visual-in-mind (VIM) module is popular in this industry, and leads the tendency of communication platform man-machine interactive experience.