IPVOX International call center provide detailed CDR call data records and provide evidence for call manage and statistics of call center, it can also record dozens of parameters of each call, such as calling number, called number, call duration, call status, call recording and so on, and provide accurate data base of call records statistics and the reports. At the same time, the system can provide reports and graphic of monthly and daily data and different time load for the system and extension so that you can clearly to check the use of call center.
The system includes dozens of different reports enquire ways and perspectives, for example inbound and outbound calls, answered and missed calls enquires, trunk statistics, media statistics record, track customer reports by province, city and number, search a certain all by user and department and so on.

At current time, we can provide:
Inbound and Outbound Calls Reports
Answered and Missed Calls Reports
Trunk Statistics Reports
Media Statistics Reports
Customer Reports
User Calls Volume Statistics Reports
Department Calls Volume Statistics Reports