Call center centralized management is a conventional deployment way, but because many enterprises have many branches, the service and material resources are dispersion pattern, it can not support all business by headquarter. If transfer a customer`s call to different agents like traditional ways, customer will lose patience and will lead to business down. With the increasingly mature of IP technology, the call center technology that based on IPPBX is changing the traditional pattern. CRMIP Call Center platform can achieve different branch requirements with economic and convenient ways without any VOIP equipment.

To achieve the unified national customer service number and transfer and integrate the resources of branches all over the country.
Can set the huge customer service calls response team in the city with lower labor cost, greatly reduced call center operating cost and the customer will not care about where the voice come from.
It`s not enough that meet the requirements of branch frame, a professional call center system should provide a powerful management tool to headquarter administrators so that can easily manage the system which branches all over the world likes one system. This can save time and cost for managing one huge system, and greatly improve the branch system management and work efficiency so that can take full advantage of branch system.

IPVOX International has launched distribute monitor in one screen function and provided the completed technology frame and unified management solution for distribute deployment. It`s simply to say that distribute monitor in one screen means the server that distribute in different areas can be linked by one server, this server can monitor different areas server, the special features as follows,

Powerful Management Backstage

Link many different areas servers and it is convenient to unified manage, deploy and configure the multi-points equipments in headquarter.

Unified Monitor Platform

Administrator can monitor and manage in trans-regional by visual client, different areas agents seem like in one office and clearly display on the screen.

Convenient Operating Platform

In the different areas agents can transfer call by visual client, easy to communicate and solve customers, problems quickly and effectively.