Call outbound is a very important application in modern enterprise marketing and customer service center. With the rapidly development of call center, outbound business get a wide rang of application, there has main two ways:

Outbound business has many application ways; it can bring the best benefits for call center through the intelligent outbound technology. IPVOX International intelligent outbound product has leading outbound technology and rich outbound application experience, provides full management ways for call center, improves agents work efficiency and reduces agents load and customer harassed rate.

Preview Click to Call Out
> What`s the Preview Click to Call Out?
It`s the way that agents check the customer information in call center; meanwhile click the Call Out button on the software, then customer will answer the call.
> Action
Information Imports, Preview Information, Click-to-call, Customer Answers, Post-processing
> Ways
 Call center system comes with customer information module; agent can call out by clicking the number file of customer information.
 Call center integrates with user business system to provide unifies interface to agents, agent can preview the customer information and click the number files to call out on self business system.

Screen Word Rechecking Outbound
> What`s the Screen Word Rechecking Outbound?
It means that when the agent checks customer information on the any page of screen or in any files, the system will read the number that the mouse selected to call out, then customer will answer and have a call.
> Action
Preview Information, Click-to-call, Customer Answers, Post-processing
> The defects of traditional preview click-to-call out
 Large numbers of invalid data
According to the action process of system established, only when import and distribute the customer information into the system, the agent can click to call out. However, these data are not filtered and distinguished, and have low validity. Directly import will lead to large numbers of invalid data to the system and form data garbage, it also lead to information imports have low efficiency.
 Single Preview carrier
The only carrier of clicking to call out is call center system interface and is confined to a certain fixed filed. The preview carrier is too single, inflexibility and low efficiency.
 A lot of repeated calls
Because the data of collecting cannot assure uniqueness usually, it will be difficult to avoid repeating to call to a certain customer when agent calls out through which kind of preview carrier. A large number of repeated calls will inform the bad image of harassing calls, influence customer satisfaction and work efficiency directly.
> IPVOX International Screen Word Rechecking Outbound
IPVOX International outbound solutions have solved the traditional preview outbound solution problems. We have given the solutions on preview carrier, repeated call and data validity.
A.Preview Carrier
The unique screen words of IPVOX International make preview carrier not be confined to itself business system interface, it make the carrier of data clicks magnify to agent`s computer screen. Agent can open customer information by many ways; mouse can grab telephone number filed to click call out rapidly. The samples as follows,
 Call Center`s System
 Integrated User System
 Web
 Doc,Txt,html,eml
 The other files format that can edit
 The abundant of preview carrier has finished the initial stage action of outbound task: preview materials provide more abundant, more convenient and faster solutions; it absolutely breaks the way of clicking to call out after import or enter into the system.
B.Processing of Repeated Call
After the agent click to call out through screen word, the system will automatic compare and search for the call out numbers in call data base, if find there have agent to call out for this number, it will be popup the notice of repeated call. Otherwise, the outbound that without any call records will successful call out. Repeated call has solved the problems that call efficiency, call performance assessment, customer satisfaction, etc.
C.Data Efficient Rate
After successful call out, it will have different process ways of call business, agent can rapidly save customer information for the meaningful call information so that can follow-up and deal with it, however the unmeaning data will be given up so that can assure the imported data validity.
Automatic Voice to Outbound
> What`s the Automatic Voice to Outbound?
It means that the system automatic call out, after the customer answered, it will play the pre-set voice, customer selects agent by clicking the key, the system will transfer to the appointed agent, and agent`s call will ring then answer the call.
> Action
Customer Answers, Post-processing
> Ways
After submitted the needed call out numbers, the system will automatic to call out, for the successful calls, the system will play the pre-set voice, for example: a certain activity is in hot recurring, will give as a present, who are interested in, please press zero, after user entered, it will transfer to the appointed agent groups, and will be popup this number and relevant information. This reduce language repeat work for agents and guarantee the validity rate and agent work efficiency.
Automatic Quota Outbound
> What`s the Automatic Quota Outbound?
It means that the system will automatic to call out according to the tasks by distributing quota tasks, after customer answered, the agent call will ring, and the agent will answer.
> Action
Customer Answers, Post-processing
> Ways
 Make task Planning
 The system will automatic call out after submit the needed outbound numbers, for the successful call will be distributed the agent to deal with by the system, for the unsuccessful calls, the system will give up this call and will automatic access to the next call, until this agent task ends. Agent can finish outbound task according to quota, effectively improve work efficiency.